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Vehicle Inspectorate (UK) - MOT Matters - Playing Fair (1999)nnWhat happens when a customer disagrees with the outcome of the MOT test?nnWhat if a customer acquires a vehicle with a recent Test Certificate and they believe it was issued incorrectly?nthwere are clear procedures set out so that the Appeal or Complaint is considered fully and properly.nWhat happends when an MOT testing station does not appear to be testing correctly? VI has a published system of action, which may include discipline. nAll procedures for dealing with cases where things appear to go wrong are designed to make sure that all parties are treated fairly.nnIt shows:nn- Appeals Systemsn- Inverted Appeals (complaints) Proceduren- Discipliniary points systemnnVIV14
